We're Hiring

To apply send your cover letter and CV to hello@serozerowaste.co.uk
Closing date: Friday 18th March 2022

Retail Assistant (Part Time)
5.5 hours a week 
Sunday 9:30am - 3pm (5.5 hours)
(Opportunities for extra shifts as needed)

Sero Zero Waste is Newport’s first zero waste/refill store. In order to help people make the switch to shopping sustainably we aim to provide convenient and accessible package free options to everyday food shopping and eco friendly products, as well as exceptional customer service. We are not just a retail space but are also passionate about acting as a hub for the community to take action against single use plastic and help create change through education and encouragement.  

Are you passionate about reducing our impact on the environment and want to share that passion and knowledge with a loyal and thriving customer base? Do you want to make a difference to the local community and help spread the zero waste movement? Then this is the job for you! We’re looking for a confident, friendly and knowledgeable individual who enjoys being creative and working independently. 

Job Description

As our retail assistant, not only will you be responsible for supporting the shop manager in the daily operations of the store including interacting with and serving customers, helping to manage inventory, handling stock, ensuring a safe, clean and aesthetically pleasing shop environment. You will also play a major role in advocating for change and supporting the community with sustainability initiatives and outreach, such as Repair Cafe’s, clothes swaps, green workshops and assisting local businesses. You will also have the opportunity to use your creativity to help run our social media platforms ensuring we are reaching as many people as possible!

You should be confident in managing the shop on your own as you will be required to work solo (training will be provided) which will see you opening and closing the shop as well as end of day cleaning. 

To succeed as a retail assistant you should be self-sufficient, able to learn and retain new information and have a friendly and congenial manner. Suitable candidates will demonstrate excellent interpersonal, organisational and problem-solving skills.

Job Title

Retail Assistant (part time)

Location (usual place of work)

Sero Zero Waste
The Lesser Barn,
Tredegar House,
NP10 8TW

Employment type

Part Time, Fixed Term:
9 months (possibility of extension)

Start Date:
2nd April 2022


Minimum 5.5 hours/week
Sunday 9:30am - 3pm (5.5 hours)
Shop opening hours 10am - 2pm

(opportunity for additional overtime at £9.50/hour)


  • Manage the operation of the shop
  • Interact with and serve customers
  • Assist with managing inventory and handling stock
  • Ensure a safe, clean and aesthetically pleasing shop environment. 
  • Support community events
  • Input ideas for social media and outreach 
  • Check website for online orders 
  • Fulfil online and click and collect orders
  • Print sales reports (training provided)
  • Record number of refills from customers each day
  • Refill dispensers 
  • Use scale/till system (training provided)
  • Open and close shop 
  • Clean shop area and equipment ready for the next day (Close to open)

Experience/ skills Required


  • A working knowledge of zero waste/refill
  • Exceptional customer service skills
  • Excellent verbal and written communication skills 
  • Organisational skills and attention to detail
  • Strong interpersonal and problem-solving skills
  • Basic computer skills


  • Full UK drivers licence
  • Knowledge of point of sale software
  • Experience in a retail environment 
  • Good maths skills 
  • Good at multitasking
  • Interest in social media content creating
  • Experience in running/managing events



  • 30% discount on all products in store

Qualifications paid for:

  • Level 2 Food Hygiene and Safety for Retail
  • Food Allergy Awareness Training


To be completed before start date:

  • Level 2 Food Hygiene and Safety for Retail
  • Food Allergy Awareness Training

Eligibility to work in the UK

Must be eligible to work in the UK